Khelo Games Privacy Policy

When you create an account and use our services on Khelo Games, we collect certain necessary information. This data collection is entirely voluntary and used solely to improve the quality of our services. Below is a breakdown of the types of information Khelo Games collects:

Khelo Games never collects unnecessary or excessive data. Every piece of information we request has a specific, legitimate reason behind it, and that reason is clearly communicated to you. If you feel any information is being requested without good reason, please reach out to our support team.

Khelo Games uses the data it collects solely for the purposes listed below. If your data is ever needed for any other purpose, you will be notified in advance and your consent will be obtained.

• Account Management: To verify registration, secure login, and manage account settings.
• Payment Processing: To securely process incoming deposits and outgoing withdrawals.
• Customer Support: To resolve your complaints, questions, and issues quickly.
• Security Verification: To prevent fraud, bot activity, and unauthorized access.
• Responsible Gaming: To detect unusual gaming patterns and provide the necessary assistance.
• Legal obligations: To comply with directives from government or regulatory authorities.
• Service Improvement: To analyze and further improve your experience on the Khelo Games platform.

Khelo Games never sells your data to third-party advertisers. Any promotional messages sent through our platform are strictly for Khelo Games' own offers and updates.

Khelo Games retains your data for as long as your account remains active. Even after account closure, certain information may be kept for a defined period to meet legal obligations and resolve any disputes.

Once the retention period expires, Khelo Games automatically deletes that data in a secure and irreversible manner. You may also request deletion of your data before closing your account.

Khelo Games never sells your personal data to third parties. However, limited information may be shared in specific circumstances, as detailed below:

• Payment Service Providers: Only the information required to process transactions is shared with bKash, Nagad, or your bank.
• Law enforcement: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Anti-Fraud Organizations: Data may be shared with relevant authorities to prevent money laundering or cybercrime.
• Technology Partners: Selected technology providers who operate the platform may have limited access to data, but are bound by strict confidentiality agreements.

Khelo Games ensures that only the minimum necessary data is shared in any given situation. All partners and service providers are contractually bound to uphold our privacy standards.

Khelo Games uses cookies on its website and app to improve your experience. Cookies are small text files stored on your device that help the site function properly.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Analytics Cookies: To understand how often each page is visited. This is optional.
• Preference Cookies: To remember your language, theme, and other preferences.
• Security Cookies: To prevent CSRF attacks and unauthorized logins.

You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may cause some features on Khelo Games to not function properly.

Khelo Games believes you should have full control over your own data. Your rights are outlined below:

To exercise any of these rights, email the Khelo Games support team. We will endeavor to respond within 30 days.

Khelo Games uses industry-leading security measures to protect your data. Our security infrastructure operates across the following layers:

• 256-bit SSL/T LS Encryption: All data transfers on the website and app take place over encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security is provided for account login.
• Firewall Protection: Advanced firewalls are in place to block unauthorized access and DDoS attacks.
• Regular Security Audits: Regular penetration testing is conducted by independent security experts.
• Data Backup: All data is securely backed up to prevent loss in the event of a technical failure.
• Employee training: All Khelo Games employees undergo rigorous training on data privacy.

Khelo Games works with a number of trusted third-party service providers to operate the platform. These include payment gateways, game software providers, and technology infrastructure companies.

Khelo Games enters into a strict Data Processing Agreement (DPA) with each third-party provider. Under this agreement, they:

• Data may only be used for the specified purpose.
• They are equally bound to uphold the same standard of privacy.
• All data must be securely deleted upon expiry of the agreement.
• Any sub-contractor receiving data must obtain prior approval from Khelo Games.

Khelo Games is not responsible for the privacy practices of any external websites. We recommend reading the privacy policy of any third-party site before visiting it.

Khelo Games applies a strict age verification process at registration. If it is found that a user is under 18, their account will be immediately closed and all associated data will be deleted.

If a parent or guardian believes their child is using Khelo Games, please contact our support team. We will take prompt action.

Khelo Games reserves the right to update this Privacy Policy when necessary. If any significant changes are made, we will send a notification to your registered email address and display an announcement on the platform.

Continued use of Khelo Games after updated policies are published will be considered acceptance of the new terms. We recommend reviewing this page periodically. The "Last Updated" date at the top of the page always reflects the current version.

If you have any questions or concerns about this Privacy Policy, or wish to make a request regarding your data, please contact the Khelo Games data protection team: